Menu
Reply
  • 2
  • 0
  • 0
Edknight
Joining in
450 Views
Message 1 of 7
Flag for a moderator

Can you unplug Virgin cable

My Virgin cable comes straight through the wall of the house and has no Virgin box on the side of the house.  

I would like to run this cable under the wall into the house but to do this I need to un plug it re route the cable then plug back in.  

Is this possible or can it damage the virgin equipment in the street.  

 

0 Kudos
Reply
  • 11.26K
  • 750
  • 3.26K
Superuser
Superuser
431 Views
Message 2 of 7
Flag for a moderator

Re: Can you unplug Virgin cable

As long as you are just taking the connector and wire off HUB or splitter and reattaching, it should be fine.

However I would be asking them to come fit a proper wall outlet as they contain an isolator which is kind of important.

 


0 Kudos
Reply
  • 2.54K
  • 126
  • 335
jpeg1
Trouble shooter
407 Views
Message 3 of 7
Flag for a moderator

Re: Can you unplug Virgin cable

If you do unscrew the cable, wrap some tape around the plug to stop grit or damp getting inside when you pull it through the wall.

And make sure the inner conductor doesn't get bent.

0 Kudos
Reply
  • 3
  • 0
  • 1
Seanbe2003
Tuning in
395 Views
Message 4 of 7
Flag for a moderator

Re: Can you unplug Virgin cable

Just like to add as said before that it is better to get this done by an experienced person (e.g someone who does this on a professional level) as this could go wrong if not carried out properly.

0 Kudos
Reply
Highlighted
  • 52
  • 4
  • 1
Forum Team
Forum Team
327 Views
Message 5 of 7
Flag for a moderator
Helpful Answer

Re: Can you unplug Virgin cable

Hi there.

 

Thanks for visiting the Community

 

Appreciate you reaching out to us.

 

The answers from Kippies, jpeg1 and Seanbe2003 are all correct .Thanks.

Since the work is a bit complicated to perform, I would recommend to have a technician to work on it .

 

If you haven’t spoken with us to book an appointment, we can do this via online

chat.

Please let us know how it goes.

 

elvee_o

0 Kudos
Reply
  • 12.7K
  • 970
  • 2.88K
Superuser
Superuser
314 Views
Message 6 of 7
Flag for a moderator

Re: Can you unplug Virgin cable

be careful if and when you call in - they are likely to put this as a non fault callout as they will be able to see the connection is working - if they do they will try to charge you £99

give retentions a ring and say its a faulty install as you have no wall box

dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' - then "technical issues" - dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre

____________________

Tony
  • 2
  • 0
  • 0
Edknight
Joining in
303 Views
Message 7 of 7
Flag for a moderator

Re: Can you unplug Virgin cable

Hi 

i am in to rush to do this but will let you know how I get on 

thanks 

0 Kudos
Reply