13-09-2022 07:03 - edited 13-09-2022 07:44
I'm trying to turn off Advanced Network Error Search but when I go to My Virgin Media i just get this message bellow.
I've also tried ringing customer support which was really frustrating. I was on the phone for over an hour and just got passed around.
Any help would be much appreciated.
Thanks 🙏
Answered! Go to Answer
on 15-09-2022 08:41
Hi jonnyg
Thanks for posting and welcome to the community.
I am sorry to hear of the issue you're having when trying to turn off advanced error network search. Can you clear cache/cookies for me and try again?
Let me know if that fixes things for you.
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 15-09-2022 08:41
Hi jonnyg
Thanks for posting and welcome to the community.
I am sorry to hear of the issue you're having when trying to turn off advanced error network search. Can you clear cache/cookies for me and try again?
Let me know if that fixes things for you.
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 17-09-2022 04:06
Thanks John, that's worked....
👍