Can't turn off: Advanced Network Error Search

[jonnyg]

I'm trying to turn off Advanced Network Error Search but when I go to My Virgin Media i just get this message bellow.

I've also tried ringing customer support which was really frustrating. I was on the phone for over an hour and just got passed around.

Any help would be much appreciated.

Thanks 🙏

 

[John_GS · Accepted solution]

Hi jonnyg

Thanks for posting and welcome to the community. 

I am sorry to hear of the issue you're having when trying to turn off advanced error network search. Can you clear cache/cookies for me and try again?

Let me know if that fixes things for you.

Kind regards,

[jonnyg]

Thanks John, that's worked....

👍