Can't sign into my Hub

[NeilB4]

both 192.168.0.1 and 192.168.100.1 (one is sign on to modem, the other is sign on to router) are giving blank screens. That's odd. any ideas

[newapollo · Accepted solution]

Hi @NeilB4 

Have you tried a different browser or an incognito window?

[NeilB4]

it works from my mobile but not me PC. Maybe my virus checker was blocking ir

[用心棒]

Can you post a redacted screenshot of your browser when it cannot connect to the Hub?

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[NeilB4]

this is all I get:

[用心棒]

Did you try using your browser's Incognito or Private mode; press Ctrl + Shift + N in Firefox otherwise its Ctrl + Shift + N?

[Carley_S]

Hi @NeilB4 

Welcome to the community forums. 

Sorry to hear you're having issues accessing your hub settings. Has the steps @用心棒  has kindly provided helped you to gain access? 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

[NeilB4]

I'm afraid that the step suggested by @用心棒  did not work but I have managed to access my hub using my mobile

[Zach_R]

Hi @NeilB4,

Thank you for the update on this. I'm glad to hear that you've now been able to access your Hub.

Please do let us know if there's anything more that we can assist you with.

Thanks,