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Forum Team (Retired) Jen_A
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Message 11 of 15
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Re: Can't get help with broadband because I'm not the account holder!

Hi abrink89,

I've checked your connection from here and yes, your Hub is only locking on to a single upstream channel instead of the 4 in the assigned bonding group. Plus you should ideally have a newer Hub model for your subscribed tier of service. I have ordered a replacement to be sent out to you (Hub 3), here are the details:

  • The new Hub should arrive within the next few days.
  • The courier, Yodel, will leave contact details should re-delivery arrangements be needed.
  • A text will be sent (to the mobile number we have listed for you) the day prior to delivery advising of an ETA.
  • Full setup and activation instructions will be included.

Keep us updated on how you get on. If there are any further issues I'll re-test in case an engineer visit is required.

Kind regards Smiley Happy


Jen
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abrink89
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Message 12 of 15
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Re: Can't get help with broadband because I'm not the account holder!

Thanks Jen! That's very helpful!

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Superuser
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Message 13 of 15
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Re: Can't get help with broadband because I'm not the account holder!

@Jen_A

Thank-you , superstar as always. Between you and Kaz I reckon you make up 50% of Vm's share price....

 

 


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abrink89
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Message 14 of 15
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Re: Can't get help with broadband because I'm not the account holder!

@Kippies, thanks for your help too!

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Forum Team (Retired) Jen_A
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Message 15 of 15
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Re: Can't get help with broadband because I'm not the account holder!

abrink89 & Kippies,

Thanks for your thanks Smiley Happy


Jen
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