Can't find a way of ordering a Pod?

[QueenVic4]

I've been going round in circles with the phone number, message bot and help pages. I have only 4 Mbps in my office and really need something to boost this signal for Teams use. I've done all the reboots and resets already.

[newapollo]

Hi @QueenVic4 

See the following page for details, including  how to order online via My Virgin Media or through the Connect app

https://www.virginmedia.com/wifi-max 

You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)

They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8  a month.

[QueenVic4]

Thank you, the link just requires me to upgrade and the phone number cuts off when I call, tried many times! 

[jbrennand]

Are you a 1GB or Volt customer? If so Pods are free and =wiorth trying.

If not free to you… you will be charged £8/month (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever,

£30-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage.

[QueenVic4]

Thank you. I thought they provided one pod for free if you had poor signal in one area of your house and charged if you needed more. Thanks, I’ll look at my options

[John_GS · Accepted solution]

Hi QueenVic4

Thanks for posting and welcome to the community.

I am sorry to hear you're having WiFi issues.

I've ran a check on the system today and no issues are showing, all levels are fine.

Have you used the Connect App? https://www.virginmedia.com/broadband/connect-app - this should help optimise the connection and if a Pod is needed, prompt you to order one.

Best wishes,