Can't connect to hotspot

[robinsonpr]

I have an Android (pixel 4) and cannot connect to any public or private hotspots with the Virgin Connect app. I know I'm right on top of a hotspot.  Can see the WiFi network "Virgin Media" when I go to WiFi settings.  With strong signal.  But the app does not connect even though I am signed in and it says it will automatically connect when I am in range.

In the app under Home - Settings - About it says "Virgin Media WiFi Profile - Yes".  

If I manually try to connect the WiFi to the "Virgin Media" network I can see it asks for all sorts of stuff I don't know.  Eg Domain. 

Can anyone help?

[french01]

This is not working, at least for me.

Let's hope this issue is to be fixed sooner than later. 

 

[Steven_L]

Welcome back to the community @french01. 

How are things looking at the moment with your connection?

Regards,

Steven_L

[JohnFourty]

To help anyone that's still struggling. These manual settings work for me in Android.

EAP - TTLS

Phase 2 Auth - MSCHAPV2

CA Cert - Trust on first use

Identity -. vmedwifi/*your Virgin account email*

 Anon identity - Blank

 Password - Virgin account password

[Gareth_L]

Thanks for those details JohnFourty 

Gareth_L

[simonhunter87]

Hmm that isn't a certificate option for me on Samsung galaxy s22 ultra. I need to select from these 2 dropdowns and list a domain. 

Do not validate fails. 

 

  

[simonhunter87]

Wait no! Selecting do no validate worked and then I didn't need the other option!  

Thanks!!!

Why on earth Virgin Media couldn't provide this info makes no sense though....

Terrible customer service

[JohnFourty]

Hi Simon try the "request status" option that shouldn't require a domain.

[SandorM77]

hello

 dear team 

i m just new on this, i contactcted a moderator, but that isnt wanted to answer me, i thinked much easy, but if you wanted to post here can you answer me here on pm on something please i cant connect to hotspot, i have samsung a51 5 g 

thank you

Sandor

[simonhunter87]

Follow johnfourtys instructions above. It would be great if a mod could pin this post

[David_Bn]

Good Morning @SandorM77, thanks for your post and welcome to our Community Forums.

Can you please confirm if you've been able to read the advice given to us by @JohnFourty to fix this issue for you?

Kindest regards,

David_Bn