Can't connect to Netgear extender since firmware update

[bgc123]

Hi All

I received an email on the 19th Feb saying Virgin had updated my Hub 3 so it would perform better.

Since that date I cannot connect from any device to my netgear x2700 wifi extenders when they are connected to my Hub. 

I have restarted/factory reset both of them and then reconnected to my Hub 3 via WPS. The lights indicate that this works and that they are connected to the Hub 3.

However, when I try to connect from my phone/chromebook/pc, it cannot connect and I get a network failure message?

Is it simply coincidence that I get that email and then my two extenders both have the same issue? Or has the Hub 3 update changed the way that extenders have to connect?

Any help would be gratefully appreciated. Thanks in advance. 

[g0akc · Accepted solution]

I’d try splitting the two WiFi bands on the hub by giving them different SSIDs.

[jbrennand]

A Hub reset as below usually sorts these recent issues.

Make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time.

[bgc123]

Thanks Both for your swift responses. 

I will try these solutions and feedback. 

[bgc123]

Hi 

I split the two bands and the extender now works.

Thanks for the response and help again. 

[Paul_DN]

Hito bgc123,

Thank you for reaching back out to us and for the update, I am glad to hear that splitting the bands as advised has now allowed you to get your extenders working, if you need any further help please let us know.

Regards

Paul.