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Can't book engineer

RAELAD23
Joining in

on ‎15-08-2022 12:16

Hi

We recently moved house and want to move the wall socket and router to another room. My account still hasn't been verified however (email link not working), and I've been unable to book an engineer over the phone. Is it possible book an engineer here at all, and also get my account verified?

Thanks

Andy 

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4 REPLIES 4

jbrennand
Very Insightful Person
Very Insightful Person

on ‎15-08-2022 14:27

Is the network connection working though ?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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RAELAD23
Joining in
In response to jbrennand

on ‎15-08-2022 14:49

It is, yes

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jbrennand
Very Insightful Person
Very Insightful Person
In response to RAELAD23

on ‎15-08-2022 14:51

It may just be taking time for VM services to update their computers.

Do you have an online account you can log into yet?

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John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Kain_W
Forum Team (Retired)
Forum Team (Retired)
In response to RAELAD23

on ‎17-08-2022 14:57

Hi RAELAD23,

Thanks for your post and welcome back to the community.

Just to clarify, was this account verified at the previous address?

Also regarding the wall socket move, this will incur a £25 call out charge if relocated, is this okay?

Let us know,

Kain
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