Can't access some websites

[paulxb]

Last week I moved my website to a new server ( 90thBristolScouts.org.uk ) and now I can't access it or the webhost ( 34sp.com ) from VirginMedia. I get ERR_CONNECTION_TIMED_OUT. I can access them when using mobile data or a VPN.

I've waited a few days for the DNS to propagate and sort its self out but I still can't access the sites.

Here is the tracert to 34sp.com:

Tracing route to 34sp.com [80.82.125.33]
over a maximum of 30 hops:

  1     3 ms     3 ms     2 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    16 ms    12 ms    10 ms  80.255.192.34
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6    16 ms    14 ms    14 ms  tcma-ic-2-ae9-0.network.virginmedia.net [62.253.174.178]
  7    15 ms    14 ms    18 ms  linx.r4.man1.34sp.com [195.66.244.35]
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.

Any ideas what could cause it or how to fix it? 

[Client62]

Via VM internet we can access both websites : https://90thbristolscouts.org.uk/ and https://www.34sp.com/

>nslookup 34sp.com
Server: cache1.service.virginmedia.net
Address: 194.168.4.100

Non-authoritative answer:
Name: 34sp.com
Addresses: 2a00:1ee0:2:4::3433
80.82.125.33

>nslookup 90thBristolScouts.org.uk
Server: cache1.service.virginmedia.net
Address: 194.168.4.100

Non-authoritative answer:
Name: 90thBristolScouts.org.uk
Addresses: 2a00:1ee0:2:207::b972:6206
185.114.98.6

[asim18 · Accepted solution]

Your tracert seems to be getting the correct IP address for 34sp.com

I'm guessing your packets are being dropped by the hosting's firewall.

I get this a lot when managing client's websites. Too many requests, too many wrong password attempts, weird HTTP requests can all trigger webhost firewalls to block you.

[paulxb]

You were correct! I've contact the host and they've removed the block.

Thanks