16-05-2020 13:32 - edited 16-05-2020 13:33
I’m trying to login to the router settings to setup the Virgin Media Connect app but the default password on the bottom of the Hub doesn’t work, either entered manually or via scanning in the app.
Ive tried also via the browser and the password still doesn’t work so it’s not an issue with the app.
The default password hasn’t been changed; I’ve used the pinhole reset on the back of the router several times to ensure this and still can’t get into the settings.
Seen a few others on here having issues. Any solution?
Answered! Go to Answer
on 16-05-2020 14:48
on 16-05-2020 14:06
You don’t need to use the connect app for anything worthwhile
on 16-05-2020 14:48
on 17-05-2020 13:47
Hello Lildudealex
Howe are things looking now.
I hope all is okay after the Reset
Gareth_L
on 17-05-2020 23:34
I want a WiFi booster 🙂
on 17-05-2020 23:35
This worked a treat, thank you!
on 18-05-2020 02:31
@Lildudealex wrote:I want a WiFi booster 🙂
No you don't ! Get you own (superior) wireless equipment 😎
on 18-05-2020 08:34
I actually have my own wireless repeaters but thought why not try get another if it’s free!
on 18-05-2020 09:32
I had exactly the same issue as OP this morning. I couldn't get into the router settings (the connection just timed out) and all ethernet based connections to the internet were out. Thanks, jbrennand, for posting your solution. Just a shame VM "technical support" couldn't have given me the same information and instead wanted to send an engineer out!
So what's happened to cause this? Have VM rolled out a new version of the router software and it has fudged "a few" customers? Or is it just standard that I'm going to have to tear my network to pieces every few months?
on 18-05-2020 11:04
Hi Lildudealex
Do you mean you'd like to have free WiFi boosters provided by Virgin Media?
Regards
Lee_R