on 28-03-2022 14:01
Hi
If I go to https://192.180.0.1 the page spins forever and never loads the dashboard. I have the Hitron CGNV4 hub.
I've already tried a factory reset, connecting with a cable and we changed the router, and tried on different computers. It worked the first time on a new hub and then the same problem repeated.
Probably related, the network constantly drops out, if I ping the router half the packets are lost and often the 5G SSID is not broadcast. The Virgin Media engineer seemed lost and only changed the hub hoping it helped.
What could be the issue? Thanks!
28-03-2022 14:16 - edited 28-03-2022 14:20
Sounds like you are a Virgin Business customer.
This is a forum for Virgin Media UK residential customers, so our current kit is Arris manufactured & varies between the Hub 2 & Hub 5. Hitron is only provided to business customers.
The staff here may be of limited help, but I would suggest contacting Virgin's business arm for further assistance.
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on 28-03-2022 14:53
Thanks for letting me know! Unfortunately they haven't been attentive to the specific problem so I was hoping despite the routers being different someone here might have experienced the same thing.
on 28-03-2022 14:58
on 29-03-2022 01:45
on 11-01-2023 12:17
Just wanted to say thanks for the tip that the login page is 192.168.100.1 when in modem mode as I was getting "access denied" on the 192.168.0.1 page with no indication where I was going wrong. I am a business customer and this was the solution. Much appreciated!