I tried to connect to the virgin hotspot through the virgin media connect app but it never connects
Thank you for reaching out to us in our community.
Sorry to hear you are unable to use hot spots Via you connect app.
Can I just confirm that you opted in the WIFI sharing, if you haven't you won't be able to use our WiFi hot spots,
you can find out more around this here.
There is also a chat function built into the app for more support.