Can anyone help - workmen cut cable

[Ahhhhhhhh]

Earlier today virgin workmen working outside my property cut the Internet cable meaning that I now have no broadband at the property.

the tenant in the property was informed by the workmen the engineer would be out today to fix the Internet I had this confirmed by your customer service team on Twitter it’s now 830 and no one has appeared to fix the Internet and I’ve having to compensate my tenant for the data usage to having to purchase I am also a virgin media customer so I am extremely unhappy I am still being billed for these days where I have no Internet access.

since then I have been ignored by the virgin complaints team on WhatsApp and told there must be a signal error by the Twitter team. There is no signal error, it is simply that the workmen damaged my property. 

[MOD EDIT: Subject title changed for clarity]

[japitts]

Has this loss of service been reported by VM-CS by either 150 or 0345 4541111?

Your post reads as though it has, and a tech appointment has been booked? It should show in your "myVM" online account if so.

[gary_dexter]

The broadband line isn’t your property so there’s no damage done to anything of your possession. 

[Akua_A]

Hi @Ahhhhhhhh,

Welcome to our community forums and thank you for your first post. 

Sorry to hear you have experienced a loss of service after a technician appointment. We can understand the frustration caused and want to best help. 

I have sent you a private message to further look into this for you. Please lookout for the purple envelope on the top right-hand corner and provide a response when you can.

Thanks,