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Can I have 2 accounts in one home?

Phillee157
Joining in

My daughter moved out and I set up an account. Shes moved back, can I run this new account as well as mine in the same property? 

7 REPLIES 7

jbrennand
Very Insightful Person
Very Insightful Person

Do you really need two accounts ?  VM do allow this but its not common and they often say no unless there is a good reason.  In any case, it would involve the cost of getting a second line installed into the property and of course the extra price of a second account.

Do you have a good reason why you cannot share one account/connection, amicably ?


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Phillee157
Joining in

Thanks for replying, 

I have poor signal in in part of my house and I’ve signed into a contract so don’t think i can cancel. So I was going to use the spare account. 

Adduxi
Very Insightful Person
Very Insightful Person

You have 14 days to cancel your account.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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I’m beyond the 14 days

Roger_Gooner
Alessandro Volta

Either you or your daughter can cancel, check out what the EDF will be.

https://www.virginmedia.com/legal/fibre-optic-services-terms-conditions/early-disconnection-fees 

--
Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360
My Broadband Ping - Roger's VM hub 5 broadband connection

jbrennand
Very Insightful Person
Very Insightful Person

@Phillee157 wrote:

Thanks for replying, 

I have poor signal in in part of my house and I’ve signed into a contract so don’t think i can cancel. So I was going to use the spare account. 


There are many very simple and cheap (or expensive!) ways to ensure full wifi across all  of your property - you do not need a second account !

See below for first port of call but the best way is to run a Cat6a ethernet cable from a Hub port and connect it to a wireless access point located where wifi access is poor.  If running cable is problematic there are many other cheap(ish) solutions.  Just ask for suggestion on here - many of us did this years ago 😎

Starter for ten, here...

Do you know if its a wifi only issue (are ethernet connected devices ok?), if it is - then On a Hub3/4/5, you could first try separating the SSID's of the 2.4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. All wifi devices will now need reconnecting to the best SSID at each location. Also use a wifi scanning App or Apple Airport Utility) to find the best wifi channels to use (just select and use channels 1,6,11 on 2.4GHz) - this often helps Hub users get better wifi performance - so its worth trying - but its still no substitute for getting better kit 🙂

To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
See if anything in here helps….

https://www.virginmedia.com/wifi-max

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage.

If not free to you… you will be charged £8/month for up to 3 pods (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3).

£40-100 (that’s ~4->12 months of Max Pod rental - or ~2 months of a second account!) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Hey Phillee157, thank you for reaching out and a warm welcome to the community I am sorry to hear this.

As mentioned above this is some great advice however if you do choose to cancel one you can do this.

If you wish to give your 30 days’ notice you can do it  by just sending a WhatsApp with a description of the cancellation to +447305 327 112 or you can send a letter to Virgin Media, Sunderland, SR43 4AA. Cheers 

Matt - Forum Team


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