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Khanie63
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Cable not working, engineer not available until Monday🙈

Cable & wifi not working. No engineer available until Monday🙈

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lotharmat
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Re: Cable not working, engineer not available until Monday🙈

Oh dear...



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Hub 3 - Modem Mode - TP-Link Archer C7

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Khanie63
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Re: Cable not working, engineer not available until Monday🙈

Are you able to help?🙏

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jbrennand
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Re: Cable not working, engineer not available until Monday🙈

That is essentially... a "next working day" Tech visit - what exactly are you complaining about?

Shorter fix times are available if you switch from your residential package to a Business one - as that has a SLA for fix times

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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lotharmat
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Re: Cable not working, engineer not available until Monday🙈

Alas - My time machine is broken! I cannot forward time 2 days!



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Hub 3 - Modem Mode - TP-Link Archer C7

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Gareth_L
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Re: Cable not working, engineer not available until Monday🙈

Hello Khanie63

Sorry we are not able to get an engineer out any sooner 

As we are very busy at the moment catching up with covid restrictions from the last lockdown

A Monday appointment booked on a Friday is exceptional 

Can you please let us know how tomorrows visit goes 

Gareth_L

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