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Cable across front garden

Tuning in


Hi everyone,

Recently moved home, and have cables diagonally across my front lawn, barely an inch underneath the top of the grass (at least they were before I raised them for this photo).

The cable isn't long enough for me to place in a neater fashion.

It's an awful placement, especially as my neighbours cables have been placed parallel to the lawn.

I'm looking to dig the garden up but can't with these cables here.

Will Virgin be responsible for sorting this out?

Any idea what I should do, all help appreciated?


Alessandro Volta

Are you a VM customer?

Is your neighbour a current VM customer via the second cable?

Yes, we're with VM, as were the previous owners.

Unsure about the neighbours, will ask them.

Makes it easier for the VM forum team to communicate with you if you are a customer.

Thanks, do I just wait for a VM member to get in touch, or is there another way to contact them?

Obviously I'd like this taken care of ASAP.

The VM forum team usually replies within a few days.

They are identified by the VM infinity logo and the words 'Forum Team' under their forum name.

Hi DoctorJones99


Thank you for your post and welcome to our community.

We are sorry to hear about the issues you are having with the cables.

I will send you a private message now so we can book a rebury for you. 

Please look out for the purple envelope in the top right of the page and pop me a reply when you can. 


Vikki - Forum Team

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