Virgin Media Community

[jamese_uk]

Good morning guys.

I am away on holiday at the moment and my helpful father has apparently cut through the broadband cable in our front garden! Would it be possible for one of the forum admins to organise an engineer to visit to effect a repair please?. My elderly mother has tried to call but ended up with a guy asking her all sorts of questions which she could not answer, asking her to test this and that etc. There is clearly no need for any tests as the cable is chopped in two! 

Account number is [REMOVED]  Area  [REMOVED]

I have access to e-mail/internet via my hotel room but obviously I am not here all day! 

Your earliest attention would be much appreciated.

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[Mod Edit – Removed Personal Information ]

[Dean_C · Accepted solution]

Hello jamese_uk, 
 

Thank you for your post. 

I'm very sorry to hear that your father has cut through the broadband cable in the garden and we would like to get this sorted out for you right away. 

I have sent you a private message so we can assist further. 

Regards, 

Dean C

[Nars]

Hi similar to few other users we’ve managed to somehow “damage” the cable in the garden. Can you please advise how I can arrange to get this fixed? Thanks. 

[Steven_L]

Hey Nars,

Welcome to the Virgin Media community forums.

I'm sorry to hear that you've damaged your cable, while working on your garden.

I have sent over a private message, please respond to this and we can get this looked into and a technician booked to fix your cable.

Regards

Steven_L