CF23 Internet stability and packet loss

[RedDragonTaff]

Hi,

I am at the end of my tether.  Since the 14 Sept 20 the VM network has really gone bad.  Even today this is still ongoing.  All other levels of communication Facebook, Customer Support 150/151 has fallen on deaf ears.

So tonight here's what I see on the Hub:

Network Log:
27/09/2020 21:35:13 GMT 27/09/2020 21:35:13 GMT Warning (5) 84020200 Lost MDD Timeout
27/09/2020 21:34:59 GMT 27/09/2020 21:34:59 GMT Warning (5) 84020200 Lost MDD Timeout
27/09/2020 21:34:37 GMT 27/09/2020 21:34:37 GMT Warning (5) 84020200 Lost MDD Timeout
27/09/2020 21:34:19 GMT 27/09/2020 21:34:19 GMT Warning (5) 84020200 Lost MDD Timeout
27/09/2020 21:34:00 GMT 27/09/2020 21:34:00 GMT Warning (5) 84020200 Lost MDD Timeout
27/09/2020 21:33:39 GMT 27/09/2020 21:33:39 GMT Warning (5) 84020200 Lost MDD Timeout
27/09/2020 21:33:20 GMT 27/09/2020 21:33:20 GMT Warning (5) 84020200 Lost MDD Timeout
27/09/2020 21:33:00 GMT 27/09/2020 21:33:00 GMT Warning (5) 84020200 Lost MDD Timeout
27/09/2020 21:32:40 GMT 27/09/2020 21:32:40 GMT Warning (5) 84020200 Lost MDD Timeout
27/09/2020 21:32:20 GMT 27/09/2020 21:32:20 GMT Warning (5) 84020200 Lost MDD Timeout
27/09/2020 21:32:01 GMT 27/09/2020 21:32:01 GMT Warning (5) 84020200 Lost MDD Timeout
27/09/2020 21:31:44 GMT 27/09/2020 21:31:44 GMT Warning (5) 84020200 Lost MDD Timeout
27/09/2020 21:31:21 GMT 27/09/2020 21:31:21 GMT Warning (5) 84020200 Lost MDD Timeout
27/09/2020 21:31:13 GMT 27/09/2020 21:31:13 GMT Warning (5) 84020200 Lost MDD Timeout
27/09/2020 21:31:03 GMT 27/09/2020 21:31:03 GMT Warning (5) 84020200 Lost MDD Timeout
27/09/2020 21:30:27 GMT 27/09/2020 21:30:27 GMT Warning (5) 84020200 Lost MDD Timeout
27/09/2020 21:30:18 GMT 27/09/2020 21:30:18 GMT Error (4) 68010302 DHCP WAN IP - removed
27/09/2020 21:30:04 GMT 27/09/2020 21:30:04 GMT Warning (5) 84020200 Lost MDD Timeout
27/09/2020 21:29:45 GMT 27/09/2020 21:29:45 GMT Warning (5) 84020200 Lost MDD Timeout
27/09/2020 21:29:38 GMT 27/09/2020 21:29:38 GMT Warning (5) 84020200 Lost MDD Timeout

Downstream:
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 139000000 147000000 155000000 163000000 N/A 179000000 187000000 195000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Unlocked Locked Locked Locked
Channel ID 1 2 3 4 N/A 6 7 8
Modulation 256QAM 256QAM 256QAM 256QAM Unknown 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 N/A 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 N/A I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) -2.30 -2.44 -2.64 -2.56 N/A -2.69 -2.95 -2.87
RxMER (dB) 36.84 37.09 36.84 36.84 N/A 38.26 38.26 36.39
Pre RS Errors 327 319 297 276 N/A 295 302 966
Post RS Errors 289 287 297 275 N/A 295 302 966

Upstream:
US-1 US-2 US-3 US-4
Channel Type 2.0 2.0 2.0 2.0
Channel ID 1 4 2 3
Frequency (Hz) 60300000 39400000 53700000 46200000
Ranging Status Success Success Success Success
Modulation 64QAM 64QAM 64QAM 64QAM
Symbol Rate (Sym/sec) 5120000 5120000 5120000 5120000
Mini-Slot Size 2 2 2 2
Power Level (dBmV) 46.50 45.50 46.00 45.75
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 1 0 0 0
T4 Timeouts 0 0 0 0

Upstream Burst:
Req
(1) Init Maint
(3) Per Maint
(4) Adv Short
(9) Adv Long
(10) Adv UGS
(11)
Modulation Type 16QAM QPSK 16QAM 64QAM 64QAM 16QAM
Differential Encoding OFF OFF OFF OFF OFF OFF
Preamble Length 56 640 384 104 104 104
Preamble Value Offset 652 0 0 716 716 716
FEC Error Correction (T) 0 5 5 10 16 5
FEC Codeword Information Bytes (K) 16 34 34 81 223 86
Maximum Burst Size 0 0 0 3 255 255
Guard Time Size 8 48 48 8 8 8
Last Codeword Length Fixed Fixed Fixed Shortened Shortened Shortened
Scrambler On/Off ON ON ON ON ON ON

Attached is the BQM graphs daily since 14th Sept.  Can someone initiate an investigation please?

Thanks

AL

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[RedDragonTaff]

The whole days (8JUN2021) internet stability external to my internal network i.e. VM www network to the VM SH3 router via BQM:

[RedDragonTaff]

SH3 changed over and took ages for it to stabilise a little.  The WAN address to the hub is changed so shifted the BQM to this.  Over 24 Hours on its pretty rubbish.

Logs:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	-12.7	33	256 qam	1
2	147000000	-13.4	33	256 qam	2
3	155000000	-12.7	33	256 qam	3
4	163000000	-12.2	32	256 qam	4
5	171000000	-11.4	33	256 qam	5
6	179000000	-11	33	256 qam	6
7	187000000	-11	33	256 qam	7
8	195000000	-11	33	256 qam	8
9	203000000	-11.7	33	256 qam	9
10	211000000	-12.5	33	256 qam	10
11	219000000	-12.7	33	256 qam	11
12	227000000	-13.5	32	256 qam	12
13	235000000	-13.9	32	256 qam	13
14	243000000	-13.8	32	256 qam	14
15	251000000	-14.2	32	256 qam	15
16	259000000	-14	32	256 qam	16
17	267000000	-13.8	33	256 qam	17
18	275000000	-13.9	33	256 qam	18
19	283000000	-13	33	256 qam	19
20	291000000	-13	33	256 qam	20
21	299000000	-12.5	33	256 qam	21
22	307000000	-11.7	33	256 qam	22
23	315000000	-11.4	34	256 qam	23
24	323000000	-10.5	34	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	33.4	250970	84
2	Locked	33.3	265260	27
3	Locked	33.3	366736	98
4	Locked	32.3	322687	102
5	Locked	33.9	225277	14
6	Locked	33.9	252739	17
7	Locked	33.8	257660	39
8	Locked	33.8	252852	21
9	Locked	33.4	269493	71
10	Locked	33.3	274497	111
11	Locked	33.1	283819	196
12	Locked	32.9	295247	322
13	Locked	32.9	294823	344
14	Locked	32.9	278335	157
15	Locked	32.9	281634	182
16	Locked	32.9	280942	213
17	Locked	33.3	253512	63
18	Locked	33.5	199640	1
19	Locked	33.9	174297	0
20	Locked	33.9	174098	1
21	Locked	33.9	175433	2
22	Locked	33.9	201802	3
23	Locked	34.3	194128	5
24	Locked	34.3	172401	3

[RedDragonTaff]

Network Log

Time Priority Description

13/06/2021 18:24:38	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/06/2021 18:23:52	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/06/2021 18:22:59	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/06/2021 18:21:58	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/06/2021 18:21:57	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/06/2021 18:21:51	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/06/2021 18:21:51	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/06/2021 18:16:50	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/06/2021 18:16:42	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/06/2021 18:16:41	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/06/2021 18:16:40	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/06/2021 18:16:4	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/06/2021 18:15:55	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/06/2021 18:15:51	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/06/2021 18:15:49	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/06/2021 18:15:21	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/06/2021 18:15:4	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/06/2021 18:14:41	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/06/2021 18:14:27	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/06/2021 18:14:21	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[RedDragonTaff]

BQM shows this is the worst ever I experienced.  Surely you owe me some money back from loss of usable service!

BQM graphs (before | After | Last 24H):

Last 24H with this abysmal internet service I am wasting my money on!

[RedDragonTaff]

A few minutes later:

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	36.6	257818	84
2	Locked	36.6	273546	27
3	Locked	36.6	825909	3077
4	Locked	37.6	1114086	143370
5	Locked	37.3	563756	348
6	Locked	37.6	260495	17
7	Locked	37.6	266533	39
8	Locked	37.6	260408	21
9	Locked	37.6	278546	71
10	Locked	37.6	283884	111
11	Locked	37.3	296695	196
12	Locked	36.3	383161	322
13	Locked	36.6	311856	344
14	Locked	36.3	289724	157
15	Locked	36.6	293837	182
16	Locked	36.6	293306	213
17	Locked	36.3	262325	63
18	Locked	36.3	204017	1
19	Locked	37.3	177177	0
20	Locked	37.3	177385	1
21	Locked	36.6	178553	2
22	Locked	37.6	205908	3
23	Locked	37.6	197729	5
24	Locked	37.6	175090	3

[RedDragonTaff]

Upstream looks wrong, normally there are more channels available.

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1

32600134

56.5

5120

32 qam

5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1

ATDMA

0

0

1

0

[RedDragonTaff]

Speedtest to Truespeed coms (Bath) yields 14.0Mbps down 17.7Mbps up, 20ms ping 5ms jitter.

Its supposed to be 220Mbps down and 20Mbps up.  Something is very wrong!

[RedDragonTaff]

Checked logs again:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	-8.2	37	256 qam	1
2	147000000	-8.7	37	256 qam	2
3	155000000	-8.2	38	256 qam	3
4	163000000	-7.7	38	256 qam	4
5	171000000	-7	38	256 qam	5
6	179000000	-6.5	38	256 qam	6
7	187000000	-6.7	38	256 qam	7
8	195000000	-6.9	38	256 qam	8
9	203000000	-7.4	38	256 qam	9
10	211000000	-8	38	256 qam	10
11	219000000	-8.4	38	256 qam	11
12	227000000	-9	37	256 qam	12
13	235000000	-9.4	37	256 qam	13
14	243000000	-9.4	37	256 qam	14
15	251000000	-9.7	37	256 qam	15
16	259000000	-9.5	37	256 qam	16
17	267000000	-9.2	38	256 qam	17
18	275000000	-9.5	38	256 qam	18
19	283000000	-8.7	38	256 qam	19
20	291000000	-8.5	38	256 qam	20
21	299000000	-8	38	256 qam	21
22	307000000	-7.4	38	256 qam	22
23	315000000	-7	38	256 qam	23
24	323000000	-6.2	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.6	812354	155
2	Locked	37.6	917643	49403
3	Locked	38.6	1434496	745894
4	Locked	38.9	1608735	855987
5	Locked	38.6	1271743	583099
6	Locked	38.9	669285	326
7	Locked	38.6	501450	41
8	Locked	38.9	972951	137
9	Locked	38.9	430343	71
10	Locked	38.9	502227	130
11	Locked	38.6	1033265	288810
12	Locked	37.6	1070819	497461
13	Locked	37.6	967663	372614
14	Locked	37.9	770920	250
15	Locked	37.9	381803	182
16	Locked	37.3	406756	213
17	Locked	38.6	327327	63
18	Locked	38.6	313777	1
19	Locked	38.9	561740	18
20	Locked	38.9	948771	2740
21	Locked	38.2	763030	59
22	Locked	38.9	303575	4
23	Locked	38.9	251318	5
24	Locked	38.6	218302	3

[RedDragonTaff]

Since the last network log a few more entries have appeared at the top:

Network Log

Time Priority Description

13/06/2021 19:26:24	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/06/2021 19:26:24	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/06/2021 19:13:29	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[RedDragonTaff]

Absolute nightmare after resetting the SH3.  Its take hours for the device to get any stability.

Heres the BQM showing the problem.