Virgin Media Community

[daybreak2404]

We used to have a 3 hub but have very recently installed a five. 
I had problems with streaming buffering with the 3 and was hoping that it would be resolved with the 5. Unfortunately not. The only channels I have problems with are Now and Disney.

The price keeps going up but service isn’t working 

[jbrennand]

I take it you are connecting over wifi? But are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

If it is just a wifi issue - see this.
____________________________
To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 20 Mbps/room and it’s now called… Wifi Max see…….

https://www.virginmedia.com/wifi-max

You can call  0800 064 3850 to order the first one - or follow instructions on that website - or just wait here for a VM person to respond in a day or two and they will sort the first one for you . If you call dont get fobbed off by the offshore CS agents' saying you aren’t eligible it will be £5 or £8 month - you are… and it wont be - just look on the webpage.

If not free to you… you will be charged £8/month (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3).

£30-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage.

[Ilyas_Y]

Hi @daybreak2404, thanks for reaching out to us on the Virgin Media forums.

I'm sorry to hear about the issues with streaming 😞
I am assuming yuo are connected via Wi-Fi.

I've had a look on my end and it shows that the devices that are connected have a good signal strength.
May I ask if you are able to move the device closer the hub and see if the issue still remains?

Let us know.

Kind regards,
Ilyas.

[daybreak2404]

Hi

its in the same room but I can’t move it nearer

[Lee_R]

Thanks for getting back to us daybreak2404.  

I'm guessing relocating the hub, to enable an ethernet connection, is also not an option?

Regards

Lee_R

[daybreak2404]

No I’m afraid not. 

[Akua_A]

Thank you for your response @daybreak2404.

I have had a look into this and I can see there may be some issues with your hub power levels that may be affecting service. To best look into this I have sent you a private message. Please look out for the purple envelope and provide a response when you can. 

Thanks,