on 24-11-2022 14:14
We used to have a 3 hub but have very recently installed a five.
I had problems with streaming buffering with the 3 and was hoping that it would be resolved with the 5. Unfortunately not. The only channels I have problems with are Now and Disney.
The price keeps going up but service isn’t working
on 24-11-2022 15:11
on 27-11-2022 08:10
Hi @daybreak2404, thanks for reaching out to us on the Virgin Media forums.
I'm sorry to hear about the issues with streaming 😞
I am assuming yuo are connected via Wi-Fi.
I've had a look on my end and it shows that the devices that are connected have a good signal strength.
May I ask if you are able to move the device closer the hub and see if the issue still remains?
Let us know.
Kind regards,
Ilyas.
on 27-11-2022 08:27
Hi
its in the same room but I can’t move it nearer
on 29-11-2022 14:44
Thanks for getting back to us daybreak2404.
I'm guessing relocating the hub, to enable an ethernet connection, is also not an option?
Regards
Lee_R
on 29-11-2022 14:47
No I’m afraid not.
01-12-2022 17:58 - edited 01-12-2022 17:58
Thank you for your response @daybreak2404.
I have had a look into this and I can see there may be some issues with your hub power levels that may be affecting service. To best look into this I have sent you a private message. Please look out for the purple envelope and provide a response when you can.
Thanks,