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Buffering on everything

vhero
Tuning in

on ‎25-09-2021 14:48

Recently all my devices when streaming video from anything (youtube/bt sport app/netflix etc) are getting hit with buffering its worse with twitch and youtube. All my devices are wired and a speedtest on the device shows over 500mb speeds so its not a speed issue.  

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9 REPLIES 9

legacy1
Alessandro Volta

on ‎25-09-2021 15:27

Broken CDN you are connected too.

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BQM, Test for outgoing ports and SSL/L2TP VPN test

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vhero
Tuning in
In response to legacy1

on ‎25-09-2021 15:30

So, I need to leave Virgin to fix? 

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legacy1
Alessandro Volta
In response to vhero

on ‎25-09-2021 15:38

See if its any better with a PC to hub in modem mode.

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BQM, Test for outgoing ports and SSL/L2TP VPN test

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vhero
Tuning in
In response to legacy1

on ‎25-09-2021 15:40

Using in modem mode with a linksys wrt1900acs. This has only just started happening recently for about a couple of week but its been getting worse, at first it was just twitch. 

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legacy1
Alessandro Volta
In response to vhero

on ‎25-09-2021 15:50

Try a PC to the hub in modem mode without your router.

---------------------------------------------------------------

BQM, Test for outgoing ports and SSL/L2TP VPN test

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vhero
Tuning in
In response to legacy1

on ‎25-09-2021 15:52

And if that works?? Dont get me wrong I appreciate the help but cannot have just 1 connection in my house I have a family of 5 that use internet for work/homework etc.. 

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legacy1
Alessandro Volta
In response to vhero

on ‎25-09-2021 15:56

If that works and it likely will not then it might be your router is the problem or maybe the new IP you get is enough so do MAC cloning on your router which may give you the same IP.

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BQM, Test for outgoing ports and SSL/L2TP VPN test

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Jodi_S
Forum Team
Forum Team
In response to vhero

on ‎27-09-2021 18:19

Hi vhero,

Thanks for posting on our community forums. Sorry to hear that you're currently experiencing issues with buffering on all devices. We know how frustrating this can be especially as it's affecting several apps. 

Remotely looking from our end, we have located your account for the details you have provided from your community profile. 

We can see that you do indeed have a downstream power level issues which would be contributing to the issues you're facing. Due to this we would need to get a technician to attend to resolve this issue for you. 

I will pop you over a private message, please click on the purple envelope to accept the chat.

Kind regards Jodi. 

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Jodi_S
Forum Team
Forum Team
In response to vhero

on ‎27-09-2021 18:50

Hi vhero,

 

Just a quick message to advise that we have booked an engineer to come and look at this issue for you. I have sent you a private message with the time and date. 

 

If you wish to re-schedule or cancel this appointment, you can do so here.

 

Kind regards Jodi. 

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