Buffering /Streaming

[crunchybits]

Currently experiencing intermittent buffering issues when viewing Prime on main TV or BCC via Wifi.   The Virgin Hub is in modem mode.  According to Virgin media checker there are no local issues but showing faults in the logs 'No Ranging Response Received.

Question: Do I need an engineer visit to resolve?

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	36600000	42	5120	64 qam	3
2	49600000	42.5	5120	64 qam	1
3	30100072	41.8	5120	64 qam	4
4	43100000	42	5120	64 qam	2
5	23600000	41.3	5120	64 qam	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	8	0

downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	203000000	-2.5	40	256 qam	9
2	211000000	-2.7	40	256 qam	10
3	219000000	-2.7	40	256 qam	11
4	227000000	-3	40	256 qam	12
5	235000000	-3.2	40	256 qam	13
6	243000000	-3.5	40	256 qam	14
7	251000000	-3.5	40	256 qam	15
8	259000000	-3.4	40	256 qam	16
9	267000000	-3.2	40	256 qam	17
10	275000000	-3	40	256 qam	18
11	283000000	-2.9	40	256 qam	19
12	291000000	-2.7	40	256 qam	20
13	299000000	-2.5	40	256 qam	21
14	307000000	-2.4	40	256 qam	22
15	315000000	-2.5	38	256 qam	23
16	323000000	-2.7	40	256 qam	24
17	331000000	-2.7	40	256 qam	25
18	339000000	-2.5	40	256 qam	26
19	347000000	-2.7	40	256 qam	27
20	355000000	-2.7	40	256 qam	28
21	363000000	-2.7	40	256 qam	29
22	371000000	-3.2	40	256 qam	30
23	379000000	-3.5	38	256 qam	31
24	387000000	-3.9	40	256 qam	32

[crunchybits]

Network Log - T3 Errors

Refresh data

Network Log

Time Priority Description

10/10/2022 11:33:14	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/10/2022 18:05:22	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/10/2022 21:41:23	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/10/2022 20:51:51	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/10/2022 17:22:56	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2022 08:51:51	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/09/2022 15:55:8	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/09/2022 23:04:30	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/09/2022 19:17:55	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/09/2022 07:14:47	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/09/2022 07:14:45	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/09/2022 12:10:25	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/09/2022 09:24:9	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/09/2022 09:24:7	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2022 17:45:1	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2022 07:19:46	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2022 07:19:40	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2022 07:19:40	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2022 07:19:40	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2022 07:19:25	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Zoie_P]

Hi Crunchybits, 

Thank you for your post, and welcome to the forums 🙂

I am so sorry to hear you have been having some buffering issues. I have checked and cas see you have not rebooted in a while, could you reboot and see if this helps?
Can you please let me know if is it just buffering that you are having issues with? Is it on one device? Does it buffer on a wired connection? 

Zoie