Buffering / Streaming issues

[chrisharlow]

For the past week I find that I’m having to reset my hub multiple times per day whilst watching Netflix / iPlayer etc. This is a new issue and becoming pretty annoying now it’s a daily occurrence. The TV is hard wired to the Hub. 
Imagine a screaming toddler when Justin doesn’t get to find out what’s in Mr Tumble’s spotty bag!! 

Our mobiles / other devices also get booted off the WiFi when this issue occurs. 

Could it be a hub issue? I did a speed test using my phone and get 105mbps (when it’s working).

This has also coincided with the letter informing us that our broadband is going up by £3.25 a month (not end of contract increase), so thinking of looking into more reliable alternatives. 

[gary_dexter]

Post the Network, Upstream and Downstream logs from the hubs admin pages back here as text 

[chrisharlow]

Sorry - I don’t seem to be able to find those pages. I’ve been able to login to admin pages of hub. But I can’t find the logs. 

[gary_dexter]

You don’t need to login. Just click router status under the login page. 

[chrisharlow]

Network Log

Time Priority Description

13/02/2022 09:02:38	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2022 17:49:0	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2022 20:41:35	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2022 20:39:24	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2022 13:50:55	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2022 13:50:55	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2022 13:50:35	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2022 13:50:35	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2022 13:50:33	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2022 13:50:33	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2022 13:50:2	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2022 13:50:2	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2022 13:50:0	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2022 13:50:0	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2022 08:11:17	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2022 08:11:17	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2022 01:40:23	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2022 20:11:16	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2022 20:11:16	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2022 20:00:27	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[chrisharlow]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	219000000	7.1	40	256 qam	11
2	139000000	8	40	256 qam	1
3	147000000	8	40	256 qam	2
4	155000000	7.9	40	256 qam	3
5	163000000	7.5	40	256 qam	4
6	171000000	7.5	40	256 qam	5
7	179000000	7.5	40	256 qam	6
8	187000000	7.5	40	256 qam	7
9	195000000	7.4	40	256 qam	8
10	203000000	7.1	40	256 qam	9
11	211000000	7	40	256 qam	10
12	227000000	7.3	40	256 qam	12
13	235000000	7.3	40	256 qam	13
14	243000000	7.4	40	256 qam	14
15	251000000	7.5	40	256 qam	15
16	259000000	7.4	40	256 qam	16
17	267000000	7.5	40	256 qam	17
18	275000000	7.5	40	256 qam	18
19	283000000	7.5	40	256 qam	19
20	291000000	7.5	40	256 qam	20
21	299000000	7.8	40	256 qam	21
22	307000000	7.5	40	256 qam	22
23	315000000	7.5	40	256 qam	23
24	323000000	7.3	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	9	0
2	Locked	40.3	10	23
3	Locked	40.3	10	0
4	Locked	40.3	27	0
5	Locked	40.3	26	0
6	Locked	40.9	27	0
7	Locked	40.3	23	0
8	Locked	40.9	24	0
9	Locked	40.3	19	0
10	Locked	40.3	11	0
11	Locked	40.9	9	0
12	Locked	40.9	14	0
13	Locked	40.3	11	0
14	Locked	40.3	7	0
15	Locked	40.9	11	0
16	Locked	40.3	8	0
17	Locked	40.3	10	0
18	Locked	40.3	14	0
19	Locked	40.9	6	0
20	Locked	40.9	8	0
21	Locked	40.3	15	0
22	Locked	40.9	11	0
23	Locked	40.3	14	0
24	Locked	40.3	13	0

[chrisharlow]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39399961	29.8	5120	64 qam	2
2	25799983	29.8	5120	64 qam	4
3	32600009	29.8	5120	64 qam	3
4	46200024	29.8	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	1	0

[gary_dexter · Accepted solution]

Your upstream levels are way too low.

Unless there’s an area issue or outage you’ll need an engineer to rectify 

[chrisharlow]

My next challenge is getting an engineer to rectify - anyone able to help??

[gary_dexter]

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@chrisharlow wrote:

My next challenge is getting an engineer to rectify - anyone able to help??

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You can either call in or wait for a forum rep to reply here. Could take 2-5 days.