Buffering Amazon firestick

[Terryw1965]

Just got Virgin home hub3 . Unable to watch any streaming on Amazon fire stick due to constant freezing and buffering . Def a fault with virgin media as I still have my sky broadband for another week and when I log onto that the firestick works perfectly well 

[jb66]

Is the hub3 far away from the firestick

[Terryw1965]

Yes it’s about 15ft away in a different room 

[jb66]

That's probably why it's buffering

[Terryw1965]

No because when I go back onto my sky router it doesn’t buffer .. it’s just the virgin connection and when I do a download speed test on the fire stick it comes in at 100mb and the same on my lap top and iPad , there’s something wrong at virgins end that’s stopping streaming 

[jpeg1 · Accepted solution]

Does it still buffer if you operate the firestick in the same room as the Hub? 

[Terryw1965]

Haven’t tried that yet , have now plugged the fire stick into an Ethernet cable  and it streams fine but not ideal having to use a cable . Will try and get hold of someone from virgin media tomorrow as it’s clearly not right when I can log onto my sky broadband account and it steams ok but soon as I log onto virgin it’s unwatchable 

[jpeg1]

So it's simply a WiFi problem then. When you phone Virgin they will probably offer you one of their 'pods'. 

[Terryw1965]

It shouldn’t need one when it’s only 15ft from the router and when you do a download test it’s fine , there’s something that stops it streaming even catch up on sky doesn’t work properly 

[jpeg1]

You've said it's fine on ethernet. That's pretty conclusive