Broken Cabinet Panel Door In Local Area

[QMustard]

Hi all,

I've tried using the below link to log a faulty cabinet door panel that seems to be loose at the bottom, but when I submit the details it tells me the site isn't working and to try again later, this is after three times.

https://www.virginmedia.com/help/reportingdamage

Is there anyway I can report this on here at all for it to be passed on to be looked at and fixed?

Happy to provide the relevant details to those that need to know.

Apologies if this is the wrong section to be asking in.

Many thanks

[jbrennand]

Try the he number (automated) for reporting street box problems - 0330 333 0444

[QMustard]

Ah thats perfect, thank you.

They gave me a reference number so I guess I can use that somewhere to check on it?

[John_GS]

Hello QMustard, 

Thanks for posting and welcome back to the community. Thank you jbrennand for your help here as well.

What reference number did the team give you please?

Best,

[QMustard]

Hi John,

Thanks for the reply.

The reference number they gave me is: 78391846

[Zoie_P]

Thank you for letting us know, our team will be working to get this resolved.

How long ago did you raise this to our team?
Zoie

[QMustard]

Hiya,

I used the phone number to report it on Wednesday last week (the 21st)

[Matthew_ML]

Hey QMustard, thank you for letting me know this.

I am going to send you a PM, so we can see what is holding this up.

Please look out for the purple envelope. Thanks 

[Matthew_ML]

Hey QMustard, I am so sorry for the delay of getting this very important issue sorted out for you.

So I can look into this I need to get some information from you please 

Please can you also confirm the street name, the full post code and a photo of the cabinet if possible. Thanks 

[QMustard]

Hi Matthew, 

I didn’t see the purple envelope but I’ve just sent you a PM myself with the information you asked above and some photos, can you confirm if you received them?

Thank you!