on 21-09-2022 17:57
Hi all,
I've tried using the below link to log a faulty cabinet door panel that seems to be loose at the bottom, but when I submit the details it tells me the site isn't working and to try again later, this is after three times.
https://www.virginmedia.com/help/reportingdamage
Is there anyway I can report this on here at all for it to be passed on to be looked at and fixed?
Happy to provide the relevant details to those that need to know.
Apologies if this is the wrong section to be asking in.
Many thanks
on 21-09-2022 19:55
on 21-09-2022 20:06
Ah thats perfect, thank you.
They gave me a reference number so I guess I can use that somewhere to check on it?
on 23-09-2022 20:25
Hello QMustard,
Thanks for posting and welcome back to the community. Thank you jbrennand for your help here as well.
What reference number did the team give you please?
Best,
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on 23-09-2022 21:28
Hi John,
Thanks for the reply.
The reference number they gave me is: 78391846
on 26-09-2022 09:33
Thank you for letting us know, our team will be working to get this resolved.
How long ago did you raise this to our team?
Zoie
on 26-09-2022 09:53
Hiya,
I used the phone number to report it on Wednesday last week (the 21st)
on 28-09-2022 10:15
Hey QMustard, thank you for letting me know this.
I am going to send you a PM, so we can see what is holding this up.
Please look out for the purple envelope. Thanks
Matt - Forum Team
New around here?
on 28-09-2022 10:24
Hey QMustard, I am so sorry for the delay of getting this very important issue sorted out for you.
So I can look into this I need to get some information from you please
Please can you also confirm the street name, the full post code and a photo of the cabinet if possible. Thanks
Matt - Forum Team
New around here?
on 28-09-2022 12:25
Hi Matthew,
I didn’t see the purple envelope but I’ve just sent you a PM myself with the information you asked above and some photos, can you confirm if you received them?
Thank you!