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Broadband

bendobbins11
Joining in

on ‎17-08-2022 21:39

Hi there, 

 

I received my new hub 3 in the post today and set it up as shown in the instructions. It's been a good 6 hours since I've set it up and I've got a green WiFi light but the base light has been constantly flashing green this whole time.  Is this normal? If so, how long does it keep flashing green for? Or is something wrong?

I've contacted virgin on live chat and the equipment has been activated.

 

Many thanks in advance

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎18-08-2022 14:21

If its activated correctly and still flashing green - there is a fault on the connection

Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Natalie_L
Forum Team (Retired)
Forum Team (Retired)

on ‎21-08-2022 14:13

Hi bendobbins11, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear you have been experiencing issues since receiving your new equipment. 

I have taken a look from our side and can see you have spoken to the team who have been able to assist your further. 

If you are still having issues or have any questions, please do reach out to us and we will be happy to assist further. 

Thanks,

 

Nat
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