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Forum Team
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Message 11 of 16
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Re: Broadband

Did the engineer reinstate the services for you? 

Does the fault reported on the app provide an estimated fix time? 

I will ensure your idea is passed onto the relevant team as feed back. 

 

^Martin

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jpeg1
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Message 12 of 16
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Re: Broadband

Failover not fallover. 

Google it

 

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ianjayne
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Message 13 of 16
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Re: Broadband

Martin

The services were restored in due course well before the fix time shown.  BB first then TV later although I don't know when or what it was for TV.

Yes please escalate my idea, I think it would help and surely is feasible.  I accept by calling 150 there is a message advising us.

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Message 14 of 16
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Re: Broadband

Thank you for updating us ianjayne. We appreciate your feedback.

 

Our apologies for the disruption and associated inconvenience.

David_Pn
Forum Team

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ianjayne
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Message 15 of 16
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Re: Broadband

TVM

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ianjayne
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Message 16 of 16
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Re: Broadband

TVM
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