Did the engineer reinstate the services for you?
Does the fault reported on the app provide an estimated fix time?
I will ensure your idea is passed onto the relevant team as feed back.
Failover not fallover.
The services were restored in due course well before the fix time shown. BB first then TV later although I don't know when or what it was for TV.
Yes please escalate my idea, I think it would help and surely is feasible. I accept by calling 150 there is a message advising us.
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