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Xaxxa
On our wavelength
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Broadband

Since 9:30am my broadband connection has been very intermittent and I have been unable to do anything. 

Web site says no issues. 

Phoning support gets automated messages saying sorry for intermittent broadband an engineer is working on it. 

It's now 2:50am next day & broadband is off completely. 

No Web page update & no text updates. 

What the hell happened to informing paying customers of whats happening? But I bet there will be another addition to the bill this year as VM's only idea of communication is when they want you to add to package or increase your bill. 

 

 

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Forum Team
Forum Team
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Re: Broadband

Hi Xaxxa

 

Thank you for posting on our community forums.

 

We are sorry to hear that you have experienced issues with your broadband service recently. We appreciate that this is frustrating and we apologise for any inconvenience caused. 

 

We apologise for any communication which has been lacking during this time.

 

Has there been any improvement with your service since your last post at all?

 

We look forward to hearing back from you.

David_Pn
Forum Team

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