Broadband

[Johnny7]

My Broadband speed and wifi signal is rubbish around my house when we try to watch Netflix films it buffers all the time i absolutely hate virgin media when you speak to someone they always say their is no problems with your network .so it most be this rubbish router they supply you with  im so fed up with virgin media BT is better 

Johnny7

[Client62]

To resolve the speed issues first speed test the service to the Hub and then to consider the WiFi devices.

The link below should come back with a Hub's speed matching the VM subscription.

Once the test begins click on : Run full test  to see the Upload figures.

https://www.samknows.com/realspeed/

Post the full test results for discussion.

[jbrennand]

see this
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Can we check… are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

If it turns out to be just wifi related then see this
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To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 20 Mbps/room it’s now called… Wifi Max see

https://www.virginmedia.com/help/wifi-max

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible it will be £5 or £8 month - you are… and it wont be - just look on the webpage.

If not free to you… you will be charged £8/month (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3).

£30-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage.