Broadband

[Gandalf2]

Broadband keeps dropping out. I have had my router 3 changed before Christmas with a new router 3. (changed by an engineer).  My issues with this router is it drops out every day and I have to reboot. The reboot lasts for 12 hours or so before dropping out again and again. The router shows no indication lights as is normal when this happens but all equipment linked to the router fails. There is something wrong with the router that I can't fathom out. 

I have 2 wifi PODs connected and all works fine but the constant drop-out  is nauseating, can anyone help please?

[gary_dexter]

Do wired connections drop or just wireless ones?

[Gandalf2]

Both wired and wireless drop out.

[jbrennand]

Post up the Hub data as below but check first for known issues on the “check service,”Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061
____________________

In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return. On the first page up dont login just click on the “router status” icon/text at bottom-middle (Hub3) of the Login page and then just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page.

Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again. If character limits are “exceeded” - just do two posts

Also... if you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

https://www.thinkbroadband.com/broadband/monitoring/quality

[Gandalf2]

channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	235000000	0.7	37	256 qam	13
2	139000000	3	38	256 qam	1
3	147000000	2.5	38	256 qam	2
4	155000000	2	38	256 qam	3
5	163000000	2.2	38	256 qam	4
6	171000000	2	38	256 qam	5
7	179000000	2	38	256 qam	6
8	187000000	2	38	256 qam	7
9	195000000	2	38	256 qam	8
10	203000000	1.7	38	256 qam	9
11	211000000	1.5	38	256 qam	10
12	219000000	1.5	38	256 qam	11
13	227000000	1.2	37	256 qam	12
14	243000000	0.2	37	256 qam	14
15	251000000	0	38	256 qam	15
16	259000000	0.2	37	256 qam	16
17	267000000	0.5	38	256 qam	17
18	275000000	0.7	38	256 qam	18
19	283000000	0.7	37	256 qam	19
20	291000000	1	38	256 qam	20
21	299000000	1.4	37	256 qam	21
22	307000000	1.7	37	256 qam	22
23	315000000	2.2	38	256 qam	23
24	323000000	2.9	37	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.6	6	0
2	Locked	38.6	7	0
3	Locked	38.6	9	0
4	Locked	38.9	7	0
5	Locked	38.6	8	0
6	Locked	38.6	6	0
7	Locked	38.6	0	0
8	Locked	38.6	6	0
9	Locked	38.9	7	0
10	Locked	38.6	8	0
11	Locked	38.9	7	0
12	Locked	38.9	6	0
13	Locked	37.6	7	0
14	Locked	37.6	14	0
15	Locked	38.6	4	0
16	Locked	37.6	18	0
17	Locked	38.6	5	0
18	Locked	38.6	5	0
19	Locked	37.6	6	0
20	Locked	38.6	6	0
21	Locked	37.6	5	0
22	Locked	37.6	7	0
23	Locked	38.6	6	0
24	Locked	37.6	8	0

[Gandalf2]

Network Log

Time Priority Description

06/01/2022 18:24:13	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/01/2022 16:02:49	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2022 20:48:14	notice	NOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/01/2022 22:10:45	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Gandalf2]

Missed a bit !

LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;06/01/2022 16:02:49criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;04/01/2022 20:48:14noticeNOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;03/01/2022 22:10:45criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;02/01/2022 23:52:54noticeNOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;02/01/2022 23:52:23ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;31/12/2021 07:35:57noticeNOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;31/12/2021 05:38:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/12/2021 19:43:48noticeNOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/12/2021 11:16:45ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/12/2021 11:13:3criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/12/2021 03:11:45criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;28/12/2021 13:09:36criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;28/12/2021 13:07:35Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;28/12/2021 13:06:49criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;28/12/2021 13:05:37criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;28/12/2021 13:05:36criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;28/12/2021 13:04:56criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;28/12/2021 13:04:56criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;28/12/2021 13:03:42criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[jbrennand]

You havent posted up the two tables from the Upstream data - and the link to the BQM.

[Gandalf2]

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39400000 49.8 5120 64 qam 4
2 46200000 50 5120 64 qam 3
3 32600000 49.8 5120 64 qam 5
4 25800019 50 5120 64 qam 6


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 1 0
2 ATDMA 0 0 1 0
3 ATDMA 0 0 2 0
4 ATDMA 0 0 1 0

[Gandalf2]

Not sure what the BQM is?