on 04-07-2021 10:21
Recently joined Virgin Media and changed my password name and password to a more personal one…but we had a power cut a few days ago which has reset the router to the original name but some devices in the house need the new password inputting as it says the password is incorrect if I input the one on the bottom of the Hub4. Has anyone else had this problem?
on 04-07-2021 11:24
You'll need to tell those devices to forget/remove/delete their previous connections. Then connect again with the present pasword that is set in the Hub. If you haven't changed the password again it will be the one on the Hub's bottom label.
on 06-07-2021 10:38
Hey @Haslam82,
Welcome to the community and thanks for getting in touch with us here.
I'm really sorry to hear of the issues that you're having at the moment with your broadband and hub services.
Have you been able to get this resolved with the advice from @jpeg1, since you last posted?
Regards,
Steven_L
on 06-07-2021 11:44
Hi.
All the above tried and even spoke to a Virgin media representative who said she had rectified the issue by restarting the router, which seemed fine when I connected my Sky Q box but everything else is either picking up the original WiFi name but needing the new password I set before the issue occurred
06-07-2021 12:27 - edited 06-07-2021 12:28
Then you will need to go into the Hub settings and make up new names for the SSIDs.
You can then make new connections with the present Hub password.
on 06-07-2021 13:38
This sounds unbelievable but I actually tried that and it wouldn’t recognise the settings password off the bottom of the Hub when I followed the link to change them….at that point I just gave up and have had to mess about putting different passwords into different devices to get them to connect 🤣
on 06-07-2021 13:42
Hi Haslam82
If the settings password is not working
You can try a Pinhole reset to revert the hub back to factory settings
Gareth_L
on 06-07-2021 14:35
And be aware that there are two different passwords. One for the Hub settings and one for the WiFi. Before you do the factory reset, make sure that the label is not damaged and you can still read the passwords.
on 07-07-2021 09:31
Good morning Haslam82
Just checking t see how things are
Have you manged to try that pinhole reset since your last post
Gareth_L