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Rocklet
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Broadband stalling

For a number of weeks now our broadband/wi-fi keeps stalling.

It works fine for 5 minutes or so, then stops.  If it doesn't restart after a couple of minutes, clearing the browsing history and/or running CCleaner sometimes works.  If not, a restart is required.  By which time you've lost any details you were browsing/downloading.  All very frustrating.

Attached is todays snapshot from Think Broadband's broadband quality monitor, (if this helps?)

Broadband.jpg

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

[MOD EDIT: Personal and private information has been removed from this post. Image was removed as it contains your WAN IP address. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Message 2 of 15
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Re: Broadband stalling

Sorry to hear about this Rocklet,

 

Have you tried Changing your Virgin Media Hub's wireless channel in order to potentially improve this type of connection?

 

Nat_J


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Rocklet
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Re: Broadband stalling

Hi Nat,

Thanks for taking the time respond.

I changed channels on our router last night.  (Nearly) one day later and ............. ?   Well, better, it has to be said. Thank you.  But the wi-fi connection still stalls now and again, but not as often.

We will persevere for a time to see what happens.  We may even try changing the channel on the router once again to see if we have a better result with another alternative. 

I'll update this post in, say, a weeks time.

Cheers. 

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Rocklet
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Message 4 of 15
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Re: Broadband stalling

From temporary euphoria back to the depths of despair!

The changing of channels on the router hasn't resolved the problem. Perhaps the change coincided with a quiet demand period because as of this morning, it's as bad as ever.  (I have had to shut down and restart six times so far this morning and it's only 9.15am!!)

Time for a new broadband supplier?  Well, the question we have to ask ourselves is, do we swap from Virgin who provide fibre optic 60-70 Mbps for the majority of the time and accept that we have to constantly restart our devices when the connection hits the treacle?  Or, do we swap to one of the multitude of other providers and make do with approx. 10-14 Mbps ADSL, but at least a constant 10-14 Mbps? 

Then of course there's the question of the TV, and the phone, and mobiles, as Virgin currently supply everything.

However, we are not getting what we are paying for so ..............

 

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Message 5 of 15
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Re: Broadband stalling

Hi Rocklet,

We don't expect you to put up with an intermittent connection. We need to identify the cause and get this remedied for you.

I'm not able to find any fault from here so I'd like to know more about your set-up please:

Do wired devices experience the same issue?

If not please read our article - Getting the best Wifi signal.

If the issue persists then I propose replacing your HUB with a newer model.
Keep me updated Smiley Happy

 


Jen
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Rocklet
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Message 6 of 15
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Re: Broadband stalling

Hi Jen,

Thanks for your response.

We haven't got any wired devices, (MacBook and I-Pad), so unfortunately I cannot answer that question.

As regards your 'Getting the best Wifi signal' article, yes, we've been through this, thank you.  Along with many, many others on the same subject.  Unfortunately, no improvement.

I suspect I know the problem, Virgin broadband is just too popular!  However, this leads to the local exchange being over subscribed and 'line sharing'.  Or so I understand?  I was having a grumble down the pub at the weekend about our appalling broadband connection and it turns out we're not alone, although nobody seems to be having quite the extent of problems that we have.  But someone who had complained, had a visit from a Virgin engineer who (allegedly!) explained the scenario, said they could move their connection to a less crowded terminal, although any improvement in their signal would only last until the next customer complained.     

Urban myth, or the harsh truth?

Regards,

Rockley 

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Message 7 of 15
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Re: Broadband stalling

Hi Rocklet, 

 

Thanks for getting back in touch, I am sorry to see you have continued to have trouble with your connection. 

 

I have taken a look and things seem to be ok from this side. I cannot see any issues with slow speeds in your area. It is difficult to rule out the wireless connection working incorrectly if you are unable to test with a wired connection. 

 

If you would like me to order a new Hub for you pop me a PM and let me know and I will be happy to do so. 

 

No idea on the pub conversation to be honest. There may be times when a cable is moved across to a new terminal to help improve performance but without seeing a particular case I wouldn't be able to say apologies for this. 

 

Take care. 

 

Emma


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Rocklet
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Message 8 of 15
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Re: Broadband stalling

Hi Emma,

Thanks for your response.

Interesting comments regarding the router/hub.  I have switched this off and on numerous times but, daft as this may sound, have not thought of replacing it.  (Instead, we bought a Devolo powerline).

Now, excuse our lack of technology expertise here but, if we have a powerline adaptor plugged in, does this negate the benefit of replacing the wifi router? 

Thanks,

 

 

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Message 9 of 15
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Re: Broadband stalling

Hi Rocklet, 

 

Many thanks for getting back to me, I can't see the power line adaptor being an issue But for the sake of testing please remove all routers, power plugs, powerline adaptors. 

 

Just so we can see if it makes a difference to the connection. 

 

That way we will be able to see how the hub works on its own even if we can't see how the Hub works with a wired connection. 

 

Keep us posted. 

 

Emma


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Luke_113
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Message 10 of 15
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Re: Broadband stalling

"this leads to the local exchange being over subscribed"
This will almost certainly be part of the problem you're experiencing if you're not getting the speeds being paid for, it is becoming more well known that VM have a nationally over subscribed network, particularly as it hits peak time circa 6pm until around 11pm - the only way I see VM changing this and the attrocious Hub3 which they continue to ship despite knowing has a major flaw that has been known about by Virgin for at least 2 years and they've been overly slow and been as difficult as possible about it because for example, customers could purchase their own modems and totally resolve the problem....but Virgin won't allow it and won't explain why.

Howver, that said, its hard to nail this as part of your issue as you unfortunately use Mac hardware, and Apple doing away with really useful ports (Ethernet, headphone jack, more or less entirely soldered motherboards and components...but ya know they look pretty because that matters...) makes it difficult to really test your connection properly since an ethernet cabled connection is the most appropriate thing to use. Do you have a work laptop or a neighbour has a laptop you can borrow to use a web browser?
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