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Message 11 of 13
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Re: Broadband sporadic?

Many thanks for updating the thread Porker and I am sorry for the continued trouble experienced,

 

I've had a look into this for you and I'm unable to locate any cause for this at the moment.

 

Are you still experiencing issues with this?

 

Nat_J


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Message 12 of 13
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Re: Broadband sporadic?

Hi Nat

We are still having issues with this, yes.

Same problems as before. I'm unsure of how you test my wifi signal remotely without actually being present in the property but it is constantly dropping out then comes back. As I've previously stated, the signal to the router is probably fine, it's the wifi that keeps vanishing.

Very poor performance, as a very long standing customer I'm becoming increasingly unimpressed. Wouldn't have thought this was a major issue for a communications company to resolve, it's what you do after all.

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Message 13 of 13
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Re: Broadband sporadic?

I'm sorry to hear this Porker,

 

I'd like to arrange for an engineer to check this for you.

 

I've sent you a private message so that we can get something arranged ASAP,

 

Nat_J


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