Menu
Reply
  • 68
  • 2
  • 4
Topic63
Dialled in
216 Views
Message 1 of 4
Flag for a moderator

Broadband speed?

I would like someone from Virgin to answer this one please.......

My original Broadband was 100Mb but later was upgraded (For free) to 200Mb, if I recall all customers were upgraded with no additional monthly cost?

Now, my question: Why have I had to drop back to 100Mb just to decrease the monthly charges, it was free to start with so why can’t I still have 200Mb?

This just seems very unfair.

0 Kudos
Reply
  • 2.59K
  • 69
  • 114
Moderator
Moderator
178 Views
Message 2 of 4
Flag for a moderator

Re: Broadband speed?

Hi Topic63 and thank you for your question,

The difference in price/speed is because you have dropped down a tier.

The up to 100Mb service you have now is what used to be our up to 50Mb service, which increased to up to 100Mb when your previous tier was upgraded to 200Mb.

I hope this makes sense and clears up your concern.

Best,

Michael_JK
Forum Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos
Reply
  • 68
  • 2
  • 4
Topic63
Dialled in
174 Views
Message 3 of 4
Flag for a moderator

Re: Broadband speed?

But that’s what I was on previously when it was upgraded to 200Mb - Just don’t get it?

0 Kudos
Reply
  • 2.59K
  • 69
  • 114
Moderator
Moderator
170 Views
Message 4 of 4
Flag for a moderator

Re: Broadband speed?

Sorry for the confusion Topic63,

The best way I can put it is in terms of tiers. Lets say there are three tiers:

Tier 1 - was up to 50Mb, now up to 100Mb

Tier 2 - was up to 100Mb, now up to 200Mb

Tier 3 - was up to 200Mb, now up to 350Mb

From what you have said you were originally on tier 2, but have since downgraded to tier 1 to save money. As a result of the speed being increased on each tier at no extra cost, you have ended up back on the same speed you originally had but at a lower cost.

I hope this makes it clearer,

Michael_JK
Forum Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos
Reply