on 03-02-2023 00:17
Hi,
Is there any way to check the reliability of our WiFi and broadband or router?
Over the last month we have noticed loss of signal on our phone, the V6 box keeps losing connection and rebooting as it us right now. It just sits there trying to connect.
We are also losing laptop connections either wired and WiFi on a daily basis.
Has there been some sort of recent upgrade that has caused this as this is a recent phenomenon?
Thanks
on 03-02-2023 00:22
on 05-02-2023 09:48
Hi @Loosecanons
Thanks for posting and welcome back to the community.
I am sorry to hear of any issues with the broadband. I have done a system check and everything is fine, no issues or area outages. Levels are in spec as well and no issues with congestion nor SNR (signal to noise ratio. Please do follow jbrennand's advice (thank you as always) and post up the stats and BQM.
I have also seen we've sent you a Pod which should help. There are a few requirements when it comes to having and using a Pod and these are below;
• The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'
• Channel Optimisation must be left on
• The SSIDs must be the same and broadcast enabled
• The SSID must be password protected
• The Passphrases of the SSIDs must match
Also this should help as well - https://www.virginmedia.com/support/help/check-services/wifi-pods/setup/start
Keep us posted,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 08-02-2023 21:44
Hi,
Thanks for your help.
I tried to open the pod link you posted but it appears to be blank.
I have plugged the pod in. Do you know how I can tell its working?
Thank you
on 11-02-2023 13:06