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Broadband problems in g69

Sinky55
On our wavelength

on ‎11-01-2022 20:04

Very poor Internet at the moment

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5 REPLIES 5

gary_dexter
Alessandro Volta

on ‎11-01-2022 20:15

More info needed.

Have you checked the service status page?

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If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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Paul_DN
Forum Team
Forum Team

on ‎14-01-2022 13:54

 

Hi Sinky55,

Thank you for reaching out to us in our community and welcome, sorry to hear you have been facing issues with your connection, I have had a look at your account our end and cannot see any issues at all, what issues are you facing?

Regards

Paul.

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Sinky55
On our wavelength
In response to gary_dexter

on ‎19-01-2022 19:13

Yes

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jbrennand
Very Insightful Person
Very Insightful Person
In response to Sinky55

on ‎19-01-2022 19:16

Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. on known faults and tells you of more local issues down to postcode level.

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Jodi_S
Forum Team
Forum Team
In response to Sinky55

on ‎22-01-2022 11:14

Thanks for coming back to us Sinky55,

Apologies for the late reply. How have things been since your last post?

I have done a quick remote check from our end and can see that you are experiencing some downstream power level issues which may cause an issue with your internet services.

Please can you come back to us, if you still require assistance and we can help you further.

Kind regards Jodi. 

 

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