Broadband outage

[MB113]

Our broadband went down at 8pm last night but the status checker showed no issues. I called the customer service line at 8:30am this morning to see what was happening as it was still down. The call handler confirmed there was actually an issue affecting 25% of people in the area so it would now trigger an engineer to investigate the issue and I would receive a notifications via sms. The status checker is still showing no issue in the area and I am yet to receive a notification about what is happening. Just tried calling customer services and now their systems are down and they can’t look into anyone’s accounts.

What is going on?

[jbrennand]

Firstly, Can you check for any “known network faults”

As well as trying the “check service,”Area status webpage" (link at top right of this forum)...

.... also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level.

See what that reports