on 21-07-2021 02:46
Virgin have had some sort of major outage last few weeks. I have had no internet, no one has a resolution to the problem and at this time offering no compensation for not providing a contracted service which I am paying for
on 21-07-2021 07:25
on 21-07-2021 10:35
I have called they said it's problem everywhere and pretty much I have to live without internet. The date for when they expect to fix the problem keeps getting pushed back.
on 23-07-2021 08:43
Good morning @camden1
Welcome to the forums and thank you for taking the time to post.
I am sorry to hear that you have had some issues there.
Are you able to let me know, are you a business account holder or a residential account?
Kind regards,
Zak_M
on 23-07-2021 11:51
I am buisness customer. Due to this outage I am unable to use my till, TV and music.
on 23-07-2021 12:04
Hello @camden1.
Thank you for confirming this.
We can not deal with business accounts from this platform unfortunately.
I am sorry about this, but please can you contact us from our business contact page by clicking here.
I hope you get the help you need from there.
Take care for now 🙂
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on 23-07-2021 12:06
It seems virgin really doesn't care about buisness at all. I've tried calling the number no one can seem to help fix the problem.
on 23-07-2021 12:15
I am sorry @camden1.
But we are unable to help from this platform, you will need to call us on 0800 052 0800.
Many thanks,
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