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Daveduvet
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Message 11 of 25
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Re: Broadband outage

Bizarrely, the Wi-fi is working at this moment in time... ghosts in the machine..??

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Message 12 of 25
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Re: Broadband outage

Glad to hear it's working.

 

Please monitor it for me as it sounds like an intermittent fault.

 

Kind regards,

John_GS
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Daveduvet
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Message 13 of 25
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Re: Broadband outage

Hey John

its gone off again; plus, we’ve had no catch up or access to Netflix via TiVo box at all 

cheers 

dave 

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Message 14 of 25
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Re: Broadband outage

My apologies Daveduvet,

 

How's things today?

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Daveduvet
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Message 15 of 25
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Re: Broadband outage

The broadbands been working all day but has just gone down again at 21.30; Netflix via TiVo box worked for two hours then went down around 19.00. Really not able to comprehend why things are so erratic/intermittent... 

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Message 16 of 25
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Re: Broadband outage

Hi Daveduvet,

 

Thank you for reaching out to us in our community, I am sorry to hear you you are still having an  intermittent connection.

 

I would like to invite you into a private chat so I can look into this for you, I will send you an invite shortly.

 

Please click on the purple envelope to accept.

 

Kind regards

 

Paul.

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Daveduvet
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Message 17 of 25
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Re: Broadband outage

Morning 

Thanks for the contact  

Both broadband & catch up are not working this morning; they’ve been down since yesterday. 

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Daveduvet
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Message 18 of 25
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Re: Broadband outage

Don’t whether you’re doing something at your end, as the broadband is on again - albeit sporadically? 

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Message 19 of 25
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Re: Broadband outage

Hi Dave,

 

Thank you for the details and clearing security.

 

There is an area outage at the moment, this has been going on since 01/09/19 and the fix date is showing 24/10/19, this doesn't necessarily effect everyone in the post code, all the issues you are reporting are pointing to this outage.

 

If you are still facing  this issue after the fault has been fixed on 24/10/19 please let us know.

 

 

Kind regards

 

Paul.

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Daveduvet
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Message 20 of 25
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Re: Broadband outage

Ok. Our problems started on 02/10/19. 
Our immediate next door neighbour - on virgin - has not experienced any problems in this time frame at all. 
Does the 24th Oct look as though it’s the final push on the repair ? 

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