Broadband order

[Lucy222]

Hi I have just tried to order the M500 student broadband deal and have verified my pre contract documents, is this the process complete or do I need to complete something further? I have had no email to confirm my order but the verification page says ‘we’ve got your order’. 

[VM-Jon]

Hi @Lucy222 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon

[Kath_F]

Hi Lucy222, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear you've not heard anything back since submitting your order. There are usually some checks that get done in the background before the account is loaded. 

I can see that VM-Jon has offered to help via private message. If you still need assistant, pop back and let us know so we can help further. 

Thanks,