Broadband not working

[SMB11]

Hello

i am in NW9 colindale, we have not had any broadband service in the last 3 hours and been on hold with virgin media for 2 hours, can anybody tell me whats happening with the service?

[carl_pearce]

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@SMB11 wrote:

Hello

i am in NW9 colindale, we have not had any broadband service in the last 3 hours and been on hold with virgin media for 2 hours, can anybody tell me whats happening with the service?

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https://www.virginmedia.com/support/help/service-status/address-identification/identify

[newapollo]

Hi @SMB11 

Have you looked at check-service-status? 

If nothing is showing  you could also try the  automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

[Kath_F]

Hi SMB11, 

Thanks for your post and welcome back to the community. 

I'm sorry to hear you are having connection issues with your broadband. Our diagnostics on your home network and Hub have not found any issues that could account for this. All power and signal levels are optimal levels and there are no open faults in your area either. 

How have things been since you posted? Are you still having an issue or are you back online now?

Pop back and let us know so we can help further. 

Thanks,