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Broadband not working

Ciana
Joining in

We haven't had Internet for 2 days. Modum working but when we are connected it just says no Internet access. Advised by twitter to post here

Numbers not working to contact and been on hold for over 2 hours Fri and Sat 

5 REPLIES 5

Adduxi
Very Insightful Person
Very Insightful Person

Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small area faults are not shown on the main VM status page.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Thanks for that. Numbers don't seem to be working, taking over 2 hours on hold when calling 1908 

Adduxi
Very Insightful Person
Very Insightful Person

Ahh you are VM IE.  This is a UK based forum so not much help.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Yeah im in Ireland! Thanks for making me aware of that, CS support on twitter gave me that number without checking if I am IE or UK based 🙄

Zoie_P
Forum Team (Retired)
Forum Team (Retired)

Hi Cianna, 

I am sorry to hear this, do you have the Twitter link and we can feed this back?
I hope our Ireland team will be able to assist you.

Zoie