Broadband not working

[CazR1984]

Hey, I was told to post on here. My broadband hasn’t been working properly. I’ve tried to restart it several times and it works for about 30 minutes and then goes down again. Please can someone help me fix it quickly? I have to work. Thank you 🙂

[Tudor]

Phone:

Area faults on 150 or 0800 561 0061

If no faults in your area phone::

Customer services on 0345 454 1111

[Paulina_Z]

Hi @CazR1984,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're experiencing some ongoing issues!

Thank you to @Tudor for advising you with some helpful information on how to Contact Us directly.

Can you update us on this issue? Have you been in touch with the technical team yet? If so, what did the team advise?

Can you tell us a little more about the issues that you're experiencing? What self-care steps have you taken to have this issue resolved?

Please take a look at our Service Status page to check if there are any area issues nearby and to run some equipment checks on your Hub. As well as this, please take a look at our WiFi Diagnostic page to see if this can help identify the problem.

Keep us updated on how you're getting on. 

Thanks! 🙂

[CazR1984]

Thank you to both of you for replying ☺️ We had an engineer come to the house who changed our hub. Hopefully no more problems 🤞 thanks again.

[John_GS]

Great to hear all sorted CazR1984

Do pop back if you ever need further assistance

Kind regards,