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JReade95
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Broadband not working

Hello,

I have just got home and my WiFi will not connect. I have tried resetting and turning it off completely. The green light with two arrows is just flashing and router status says it is downloading an update, it has been saying this for 4 and a half hours. Have double checked and all cables are properly connected as well. Any ideas what is wrong? 

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Re: Broadband not working

Hello JReade95, 


Welcome to our community forum page, it's great to have you on board 🙂 

I'm very sorry to hear about the WiFi issues you have been experiencing. 

Has there been any improvements to your connection since Tuesday?:

Regards, 

Dean C

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JReade95
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Re: Broadband not working

Hi Dean,

The internet has not worked at all since Tuesday sadly. Would you have any ideas on what I could do to improve it? 

Thanks

Josh

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Re: Broadband not working

Thanks for the reply Josh, 

I'm sorry to hear that the problem still persists. 

I have now sent you a private message so I can take a closer look at your account. 

Regards, 


Dean C 

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Tudor
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Re: Broadband not working

Always best to phone customer services and report the fault. It makes it much easier for you to get compensation for days without internet access. 


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