on 13-07-2021 21:16
I was told to start a new thread from my tweet.
We had the internet installed in our house on 23rd June.
1st July a second engineer came out to 'sort it out'.
We can still only get a stable connection in the room right next to the hub.
None of our phones work on the internet.
The connection is not even strong enough for a laptop in the room next door.
The tv in the room next door - box keeps disconnecting from Internet. I have to reboot router at least 2-3 times a day.
We paid to have it set up as in our old house, where all of our tv boxes 'speak to one another' - that hasn't happened.
The boosters have been plugged in but don't work.
the cable out the side of our house is slung over the porch, not even tacked on.
I'm paying fro 600mbs and getting max 300. When I'm lucky I get around 200.
it's ludicrous and I am appalled that you are charging me £90 a month for this shambles.
Rang - got hung up on twice.
Online chat - get cut off.
When I do get through I get told that there has been a known error in the area since mid-June. Sorry, not good enough.
How the hell do we get this shambles sorted?
on 14-07-2021 01:05
on 14-07-2021 17:15
Thank you for your response. I have bolded my answers so they are easy to identify ...
There is no known error in our area. Virgin use this excuse to fob us off, but when we check it says there aren't any.
Ethernet cable connected devices work.
"To address the wifi, VM now supply “wifi Pods” (not “boosters”) are your pods or old boosters. Pods are now free to customers on 1GB or Ultimate Oomph packages - is that you?" - we have an old white booster - they told us they don't supply anything else.
I'm sorry but the tech speak just goes over my head! We have paid to have a technician from Virgin sort it out - we are paying for that service. We don't expect to have to be technicians to make it work 😞
Thank you for your help, I would really like to hear from VM as to why they aren't doing anything to sort this out?
on 15-07-2021 01:05
on 15-07-2021 22:41
well interestingly, the broadband has suddenly started working and I received this email:
We wanted to give you a quick heads-up that your home WiFi’s just been optimised to correct a WiFi traffic jam.
Here’s what’s happened
With Intelligent WiFi tech on your Hub, it regularly checks on your WiFi performance to give you a better experience online.
Recently, it found that your gadgets were running into a bit of a WiFi traffic jam, so it’s switched them to the quietest lanes – or WiFi channels, as we call them.
Want more WiFi tips?
If you ever experience any hiccups or slow WiFi, head here for a handy step-by-step guide to get you back up to speed.
Hope this helps!
on 16-07-2021 10:42
and then laptop and tv won't connect again.
it's a joke!
on 16-07-2021 16:28
Thanks for your post and welcome to the Community Forums, AllieAS,
Sorry to hear that you have been having connection issues. How has things been since your post?
I have run a remote diagnostic and have not been able to identify any issues with your connection.
We can also provide online broadband help here: https://www.virginmedia.com/help/services-support/broadband
Let us know if you need any further help.
Cheers,
Corey C
on 16-07-2021 17:09
Slow, unstable.
I have managed to get the tv boxes working. But everything else is not consistent.
on 16-07-2021 18:19
Thanks for your reply, it may be in your case that the wifi pods will help: https://www.virginmedia.com/shop/broadband/intelligent-wifi-pods-new
Cheers,
Corey C
on 17-07-2021 22:24
So the only way to get on the internet right now to even type this is to hotspot off my phone. Which is what we are doing all day just 5m from the hub.
It's the biggest joke!
Our tv keeps freezing just 5m from hub. And now you want more money from us for something that should already be working.
I really wish we could just ditch Virgin Media. I have never had such a shoddy service.