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Broadband not working again

Milesyboy
Joining in

on ‎16-03-2023 06:08

Once again I find myself with no broadband.

Blue light on box. Done all the normal stuff. Unplugged the box etc.

 

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎16-03-2023 15:49

See this
_____________
Can you Check first for any “known network faults - Try in 2 places

1) Try the “check service,”Area status webpage" (link at top right of this forum)

2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Lee_R
Forum Team
Forum Team

on ‎19-03-2023 15:17

Hi @Milesyboy thanks for posting and welcome back to our community.

Sorry to hear your internet is down and for any inconvenience this may be causing you. I would like to take a look on your behalf. I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

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