Broadband not worked properly since january

[Tika80]

My broadband has not been good since I upgraded my service, my hun is constantly red and have to reboot nearly everyday I’ve called several times to be told they run a remote test and I have no fault!!! Clearly I do, I’m paying £105 a month for a service that isn’t up to scratch 

[-tony-]

which hub is it - whats constantly red - the power light - if thats a hub3 and you are not in modem mode it needs looking at - do a full reset - hold the button a good 30 sec - if the light is still red then its likely just an error on the led circuit but it could be over heating - that needs a tech to sort it

what other problems have you got when you say the the connection is not good - poor connections are nothing to do with a red light

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream

if its an earlier hub button is top right

[Tika80]

Good evening, my v6 box upstairs has to be reconnected to the network every night for some reason, I have to reboot the box and connect to network in settings constantly, the WiFi disconnects and have to reboot the router at least 5 times a week. I have rand several times and everytime I just get told I have no fault, no workmen sent and no replacement router. I think I have a hub 2 but the system says I have a hub 3 🤦🏾‍♀️. I have given up because all I do is call and get told the same thing. I haven’t been sent my other v6 box either 

[Tika80 · Accepted solution]

Sorry I forgot to say the light is red at the front of the box when you reboot it it goes orange and green then stays red, someone I know says their light remains green but I don’t know. 

[Martin_N]

Hi Tika80,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the broadband issues you've been having. 

I have been able to locate your account and can see some errors that may require a technician to resolve. 

What I will do is pop you a private message so we can clear some data protection and investigate this further.

^Martin

[Tika80]

Thankyou but this is very disheartening as I have been ringing about these issues since February and never had any help offered but I have been continually paying for a service that o feel I have not been receiving, I will look out for your contact and respond accordingly