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Broadband not arrived

emilynwilson
Just joined

on ‎10-08-2022 13:57

I have ordered a broadband network, but has not arrived on the day specified. I have approved all forms and followed all instructions but there have been no updating emails and can’t log onto the app. I have tried phoning but have had no luck as there is no clear number to phone. Please advise

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2 REPLIES 2

VM-Jon
Forum Team
Forum Team

on ‎10-08-2022 14:20

Hi @emilynwilson

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


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jbrennand
Very Insightful Person
Very Insightful Person

on ‎10-08-2022 14:21

Call the Pre-installation and delivery team on 0800 052 1734 - see what they say.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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