Virgin Media Community

[pittster2012]

Living at NG11, router keeps dropping out signal, terrible download/upload speeds and no internet half the time.

Seems to coincide with us removing the TV portion from our package (not effective until 8th Dec) so can't help but feel its a massive coincidence!

Currently making do using hotspots on our phones which just isn't good enough.

[pittster2012]

stats from router:

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	307000000	1	40	256 qam	22
2	171000000	3	40	256 qam	5
3	179000000	1.7	38	256 qam	6
4	187000000	1.5	40	256 qam	7
5	195000000	1.4	40	256 qam	8
6	203000000	1.5	40	256 qam	9
7	211000000	1.5	38	256 qam	10
8	219000000	1.5	40	256 qam	11
9	227000000	1.4	40	256 qam	12
10	235000000	1	40	256 qam	13
11	243000000	1.2	40	256 qam	14
12	251000000	0.7	40	256 qam	15
13	259000000	1.2	40	256 qam	16
14	267000000	1	40	256 qam	17
15	275000000	1.7	40	256 qam	18
16	283000000	1.5	40	256 qam	19
17	291000000	1.5	40	256 qam	20
18	299000000	2	40	256 qam	21
19	315000000	1.4	40	256 qam	23
20	323000000	0.9	40	256 qam	24
21	450750000	2.2	40	256 qam	25
22	458750000	2.2	40	256 qam	26
23	466750000	2.4	40	256 qam	27
24	474750000	2.2	40	256 qam	28

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	0	0
2	Locked	40.3	20	0
3	Locked	38.9	11	0
4	Locked	40.3	5	0
5	Locked	40.3	5	0
6	Locked	40.3	6	0
7	Locked	38.9	5	0
8	Locked	40.3	5	0
9	Locked	40.3	6	0
10	Locked	40.3	0	0
11	Locked	40.9	6	0
12	Locked	40.3	0	0
13	Locked	40.9	5	0
14	Locked	40.9	1	0
15	Locked	40.3	3	0
16	Locked	40.3	5	0
17	Locked	40.3	5	0
18	Locked	40.3	1	0
19	Locked	40.3	5	0
20	Locked	40.3	6	0
21	Locked	40.3	5	0
22	Locked	40.9	6	0
23	Locked	40.9	4	0
24	Locked	40.9	0	0

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	25800000	4.5	5120	64 qam	52
2	32600000	4.55	5120	64 qam	51
3	39400000	4.6	5120	64 qam	50
4	46200000	4.6	5120	64 qam	49

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[jbrennand · Accepted solution]

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@pittster2012 wrote:

Living at NG11, router keeps dropping out signal, terrible download/upload speeds and no internet half the time.

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Is that over wifi or is it the same on an ethernet cable connected computer/laptop ?  Stats look good - post up the Network Logs as well

[pittster2012]

Thanks for replying. It's been behaving itself for the last few days - fingers crossed ok.