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pittster2012
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Broadband keeps dropping out and Hub 3.0 resetting

Living at NG11, router keeps dropping out signal, terrible download/upload speeds and no internet half the time.

Seems to coincide with us removing the TV portion from our package (not effective until 8th Dec) so can't help but feel its a massive coincidence!

Currently making do using hotspots on our phones which just isn't good enough.

 

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pittster2012
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Re: Broadband keeps dropping out and Hub 3.0 resetting

stats from router:

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1307000000140256 qam22
2171000000340256 qam5
31790000001.738256 qam6
41870000001.540256 qam7
51950000001.440256 qam8
62030000001.540256 qam9
72110000001.538256 qam10
82190000001.540256 qam11
92270000001.440256 qam12
10235000000140256 qam13
112430000001.240256 qam14
122510000000.740256 qam15
132590000001.240256 qam16
14267000000140256 qam17
152750000001.740256 qam18
162830000001.540256 qam19
172910000001.540256 qam20
18299000000240256 qam21
193150000001.440256 qam23
203230000000.940256 qam24
214507500002.240256 qam25
224587500002.240256 qam26
234667500002.440256 qam27
244747500002.240256 qam28


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.300
2Locked40.3200
3Locked38.9110
4Locked40.350
5Locked40.350
6Locked40.360
7Locked38.950
8Locked40.350
9Locked40.360
10Locked40.300
11Locked40.960
12Locked40.300
13Locked40.950
14Locked40.910
15Locked40.330
16Locked40.350
17Locked40.350
18Locked40.310
19Locked40.350
20Locked40.360
21Locked40.350
22Locked40.960
23Locked40.940
24Locked40.900

 

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1258000004.5512064 qam52
2326000004.55512064 qam51
3394000004.6512064 qam50
4462000004.6512064 qam49



Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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jbrennand
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Re: Broadband keeps dropping out and Hub 3.0 resetting


@pittster2012 wrote:

Living at NG11, router keeps dropping out signal, terrible download/upload speeds and no internet half the time.


Is that over wifi or is it the same on an ethernet cable connected computer/laptop ?  Stats look good - post up the Network Logs as well


--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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pittster2012
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Re: Broadband keeps dropping out and Hub 3.0 resetting

Thanks for replying. It's been behaving itself for the last few days - fingers crossed ok.
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